Privacy Policy

Overview

Welcome to privacy at Cryptoatics. To us, privacy means a platform that people can feel safe using. It means you don’t have to worry that your data is being misused, misappropriated, or bought and sold in ways you’re not aware of. It means we’re not now, not ever, in the business of profiting from your data.

We care about your privacy and want to be upfront about how we treat your personal data: what we do collect, why we collect it, where it all goes, and for how long. So we wrote this privacy policy to explain it to you in the clearest, simplest way we know how.

In addition to this privacy policy, please read our Terms of Service which also applies to your use of the product. It’s also where you can find any terms not directly defined in this policy.

One more reminder before you get started. We care about your privacy, but unfortunately, not everyone on the internet does. Just because we don’t collect a particular piece of information doesn’t mean other services you connect with won’t try to. We do offer settings and tools to help you limit the information collected by third parties—read the section “Enhanced Privacy” below for more.

And as always, if you have any questions or suggestions, give us a shout at privacy@cryptoatics.io. We’re all ears!

Important Definitions

The following are terms that are frequently referred to in this privacy policy but not common in everyday language. We wanted to take a bit of extra time to explain them.

What Data We Collect

When you use the Platform

When you reach out directly or otherwise choose to give us information

For instance, when you submit a support ticket or request assistance, we’ll collect the information you share with us to help solve your problem. Specifically, if you submit a bug report, we’ll automatically collect information about your system configuration in case it’s responsible for the issue you’re reporting.

When you visit our website, cryptoatics.io

We do NOT use cookies to track visitors to our website. To measure site traffic, we sought out a privacy-first service provider. Our provider uses IP addresses to maintain unique visitor counts and the geographic distribution of the site traffic. However, they’re contractually obligated not to collect any other personal information or sell your data.

When you choose to use certain products or features

Third-party connections

Some features of our platform rely on third-party APIs (Application Programming Interfaces) for their functionality. In these instances, our platform directly connects you with the third party. If you choose to use these features, the third party may receive certain data as detailed below. This data never passes through our servers, and we have no way of knowing its contents.

• Price data integrations: When you view cryptocurrency prices or charts, this data is fetched from third-party data providers.
• Blockchain connections: When you make transactions, your wallet connects directly to the relevant blockchain network.

Data Sharing

We never sell your data, and we’ll only share it in the following circumstances:

• With our Service Providers, as needed to provide and improve the product. Service Providers are contractually required to only handle your data in ways that we specify, including being contractually prohibited from selling your data.
• If you ask us to. We’ll share your data when you directly authorize it to be shared or share it yourself.
• If needed to meet our legal requirements or safety measures, or to enforce legal rights. See “Why We Collect Data” below for more.
• If there’s a change in company ownership such as a merger, acquisition, or bankruptcy, your data may be transferred to the new controlling party. Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Why We Collect Data

In general, we collect personal data to provide and improve our product and Services. This includes data to make the platform work (such as account information) or data to make the platform better (such as Device or Product Usage Data). We also collect data to make sure we’re able to:

Data Storage & Protection

We do our best to protect the Personal Data we collect from any unauthorized parties accessing, using, or sharing it, but it’s important to remember that no method of transmitting data over the internet or storing data is 100% secure. We also ask you to help us out with protecting your data. Easy steps include creating a strong password and limiting access to your device and account credentials.

We hold on to Personal Data for as long as you have an account with us or as otherwise necessary to provide you with our Services. We’ll only hang on to it for longer if needed to meet our legal requirements discussed above, or if it’s anonymized so that it can’t be linked to a specific user.

Age Limits

As noted in our Terms of Service, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at privacy@cryptoatics.io.

Enhanced Privacy

As an important reminder, Cryptoatics’ data practices may not extend to the third-party services you connect to when using our platform, which we can’t control. However, we prioritize your privacy and security throughout the platform. Here are some recommendations:

Policy Changes

We’re constantly trying to improve our product and services, so we may need to change this Privacy Policy from time to time. If we do, we’ll let you know by placing a notice on the app and on the Cryptoatics website and/or contacting you directly, most likely via email.

If you opted not to receive legal notice emails (— we get it), or you haven’t given us your email in the first place, the updated policy will still apply. We’ll do our best to get these updates in front of you, however, the ball’s ultimately in your court to read and understand them. If you continue to use the product we’ll assume the updates are good with you. Of course, give us a shout if there’s anything that needs further explaining.

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